Shipped with Love

Shipping is FREE for all domestic orders over $75 (flat rate $9.75 under).

All orders ship via UPS or USPS Priority Mail with complimentary biodegradable, reusable icepacks and ecofriendly insulation wherever necessary.

For Canada and International orders, we use UPS. There is no need to pay for Express unless shipping to a hot climate, or if you’d like your order bumped to the top of our list.

Holiday Shipping

We truly appreciate if you could place your order 5 business days before the holiday at minimum to allow us time to prepare, package, and ship your chocolates (the earlier, the better)!

Please do not hesitate to let us know of any special requests you have for gifting. It is our absolute joy to think of the details that will make your gift personal and unique!

Thank you so much for entrusting us with the honor of performing chocolate botanical alchemy for you. It truly means everything to our small mother-daughter team!

Love,

Vanessa & Aida

Communication

Communication is key! Please include details of your needs (ie: a special delivery date) in the notes section at checkout, or email us after placing your order: urgent@gnosischocolate.com. We are deeply honored to make chocolate for you and your loved ones, and thank you in advance!

Preparing Your Order

You’ll receive an email with tracking information once we begin working on your order. We make and package every product 100% by hand, which means you're getting the freshest chocolate - made with love in micro batches!

It also means that lead time depends on which items we have on hand at the time your order is placed, and how many of your items need to be made to order. Sometimes, we can ship the same day your order is placed and sometimes we need to make every item you’ve ordered before it can ship, which can take up to 5 business days.

We invite you to please include your specific delivery date or special arrangements (ie: for a holiday, birthday, wedding, anniversary, or any other such celebration) in the notes section at checkout!

Customer Service & Satisfaction

We’re not happy until you are! We believe the only way a business merits existence is through integrity, quality, and servicing happy customers! Of course there are certain things I can’t be held responsible for - we will discuss on a case-by-case basis depending on whether there was something we fudged!

If we fudged, please let us know right away! Email me a photo of whatever you find to be wrong with your order and know that if I made an error, I'll do everything I can to rectify the matter. The joy of our ChocoLovers is of ultimate importance to me! 

We have a very small team here so please allow a little time for a reply. As we are back & forth between the office & kitchen, elbow-deep in chocolate, email is best! If you seek a reply urgently please email urgent@gnosischocolate.com

Transit Time Once Shipped

• STANDARD: 1-4 business days

• EXPRESS: 1-2 business days

• INTERNATIONAL: shipped via UPS - there is no need to pay for Express unless shipping to a hot country.

*We guarantee that your chocolate will be in perfect condition upon arrival, but cannot be responsible if you are not home when it arrives. We hope you also understand that we cannot be responsible for tardiness (USPS issues are out of our hands). Our default shipping method is Priority Mail, and we have had over 90% delivery success for shipment throughout all seasons! Express Mail is, of course, the fastest and most guaranteed method.

Warm Weather Shipping

Chocolate melts in your mouth - that’s one of the very best things about it! But that means it also melts in the heat, and that’s a little trickier. But have no fear! We include reusable insulation & ice packs (biodegradable where possible!) completely free of charge! 

We monitor temperature and schedule shipments weekends to ensure our bundles of joy will arrive safe & sound! If your order won't arrive by Friday, we'll wait & ship Monday to safeguard against sitting in a hot post office. We also schedule to avoid intense heat waves over 95 degrees. We know waiting for chocolate is so difficult (!) but shipping on a careful schedule is how we have such an excellent delivery success rate all summer.

OUR MELT-FREE GUARANTEE:

We guarantee your chocolates will arrive in perfect condition as long as someone is present at the delivery address to immediately bring the chocolate in from the heat! We stand behind this 100% for any size order, and will offer you a full refund OR a rain check of 5% more than your order!

We ask only that you;
1. please read everything on this page
2. inspect your chocolate immediately upon arrival
3. email a photo of any issue within 5 minutes of delivery urgent@gnosischocolate.com

I recommend signing up for text or email alerts from USPS so you can keep on top of your chocolate’s transit to you! If no one will be home, some of our ChocoLovers ship to an office or a neighbor (one you can trust to refrain from eating everything!)